Help & Customer Support
How can we help?
Have a question about your check results, domain verification, or billing? Reach out below or write directly to [email protected].
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We review every inquiry and reply within 24 hours.
Priority Support
Active subscribers and Launch Check customers receive priority response handling directly from engineering.
Direct Email: [email protected]
Operating Hours: 24/7 ticket intake, Mon–Fri response window
Check Status First
Suspect a queue delay or API degradation? View real-time status across our worker fleet and edge endpoints on our public status page.
View Live System Status →Frequently asked questions
How long does domain ownership verification take?
Meta tag and file verifications are validated immediately (under 3 seconds). DNS TXT record propagation depends on your DNS provider, typically taking between 2 to 30 minutes. You can retry up to 10 times per hour.
What does the browser scan actually test?
Our worker spins up an isolated Chromium browser instance, visits your target URL, waits for network idle, and inspects console errors, failed network calls, broken links, image alt attributes, form label accessibility, mixed content, and responsive layout.
Are credentials or private customer data stored?
Never. Current checks only run on public entry points. When authenticated test flows are enabled, credentials are kept in an encrypted ephemeral vault and permanently purged 24 hours after check completion.
How does the re-scan comparison diff work?
When you re-run a check on an app, our comparison engine correlates rule IDs and page paths against your previous completed run, highlighting newly fixed issues, brand-new defects, and persistent bugs.